Privacy Policy

Last updated: November 28, 2024

This Privacy Policy applies to all personal information collected by Secure Path IT (we, us, or our) via the website located at or under the domains securepathit.com and securepathit.com.au, including all subdomains (collectively referred to as the “Website”).

1. What Information Do We Collect?

The kind of Personal Information that we collect from you will depend on how you use the Website. The Personal Information we collect and hold about you may include:

  • Contact Information: Email address, name, phone number, physical address, job title.
  • Business Information: Number of employees, business type, technical details (e.g., computer systems, network infrastructure), and IT security practices.
  • Financial Information: Payment details and transaction history.
  • Device Information: Browser type, IP address, and access times.
  • Cookies and Tracking Data: Information about Website usage.
  • Communication and Marketing Preferences: Information provided through forms, surveys, or direct communication.

2. Types of Information

The Privacy Act 1998 (Cth) defines types of information, including Personal Information and Sensitive Information.

  • Personal Information: Information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
  • Sensitive Information: Includes details such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health information, and more.

Sensitive Information will only be used:

  1. For the primary purpose for which it was obtained.
  2. For a secondary purpose directly related to the primary purpose.
  3. With your consent or where required/authorized by law.

3. How We Collect Your Personal Information

  1. Personal Information is collected when you input such information into the Website or provide it to us through other means.
  2. We may collect cookies from your device to customize your Website experience.
  3. We do not generally collect Sensitive Information but will comply with applicable laws when doing so.
  4. Personal Information may also be obtained from third parties, in which case we will notify you of the information provided.

4. Purpose of Collection

  1. To provide you with the best possible service experience on the Website.
  2. To keep in touch with you about developments in our business.
  3. To share Personal Information with service providers assisting in Website operations.
  4. By using the Website, you consent to receiving direct marketing materials unless you opt out.

Marketing preferences can be managed through your account settings or by contacting our Privacy Officer. Opt-out requests will be processed within 5 business days.

5. Security, Access, and Correction

  1. Personal Information is stored securely to protect against unauthorized access, misuse, or disclosure.
  2. Personal Information is retained for a maximum of 7 years to meet record-keeping obligations.
  3. The Australian Privacy Principles allow you to:
    • Obtain access to Personal Information we hold (Australian Privacy Principle 12).
    • Request corrections to inaccurate Personal Information (Australian Privacy Principle 13).
  4. Requests for access or correction can be made in writing via the contact details at the end of this policy.

6. Complaint Procedure

If you have a complaint about how we handle your Personal Information:

  1. Contact our Privacy Officer with your concerns.
  2. We will review your complaint and may seek additional information for clarification.
  3. If unresolved, you can escalate the matter to the Office of the Australian Information Commissioner.

7. Overseas Transfer

Your Personal Information may be disclosed to recipients outside Australia, such as cloud service providers, CRM systems, or other IT services hosted overseas. While we take steps to ensure compliance with Australian Privacy Principles, you acknowledge that overseas recipients may not be bound by these principles.

8. How to Contact Us About Privacy

If you have any queries, would like to access your Personal Information, or have a complaint about our privacy practices, you can contact us at:

Email: privacy@securepathit.com